Frequently Asked Questions
Find answers to common questions about our academic portal and services.
General Questions
How do I create an account?
To create an account:
- Click on the "Sign Up" button in the top right corner
- Fill in your academic email address
- Complete the registration form
- Verify your email address
- Log in to access all features
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How do I reset my password?
To reset your password:
- Click on "Forgot Password" on the login page
- Enter your registered email address
- Check your email for reset instructions
- Click the reset link and create a new password
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What are the system requirements?
Minimum system requirements:
- Modern web browser (Chrome, Firefox, Safari, Edge)
- JavaScript enabled
- Stable internet connection
- Screen resolution: 1280x720 or higher
- PDF viewer for documents
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Academic Questions
How do I access course materials?
To access course materials:
- Log in to your account
- Navigate to "My Courses"
- Select the desired course
- Click on "Course Materials" tab
- Download or view materials online
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Technical Questions
Why won't my files upload?
Common upload issues and solutions:
- Check file size (max 50MB)
- Ensure supported file format
- Check internet connection
- Clear browser cache
- Try a different browser
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Support Questions
How do I contact support?
You can contact support through:
- Live Chat: Available 24/7 (Not Active Yet)
- Email: dusinfinity@gmail.com
- Phone: N/A
- Help Desk: Contact Page
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